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Airport Information

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Mumbai

Effective 1st October 2015, Air India commences Domestic Operations from Terminal 2 of the Mumbai International Airport.
Air India is the first Indian airline having both domestic and International from the same International Terminal 2.

Departure Information

Airport Ticketing Office
Air India Airport Ticketing Counter is located at Terminal 2, Departure Level 4 at Gate no 4 and 5
Check In Counters
Air India Check-In counters are located at aisle E for Domestic Departures and F for International Departures. Separate Check-in Counters are available for First, Executive and Star Gold passengers.
Check In Time
Due to the distance within the Airport, to avoid inconvenience to the passengers it is recommended that the passengers report at the check-in counters well before the counter closure time advised below. Passengers are requested to complete all check-in formalities before the counter closure time.
Check-in Time For Domestic flights
(Except Flights: AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965)
Check-in usually starts 2 hours before departure and the Check-in counters will be closed 45 minutes before departure time for all classes of guests. (Please check the exceptions)
Check-in Time For Domestic flights
(For: AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965)
Check-in usually starts 3 hours before departure and the Check-in counters will be closed 60 minutes before departure time for all classes.
Check-in Time For International flightsCheck-in usually starts 3 hours prior to departure, and Check-in counters will be closed 60 minutes before departure time for all classes of guests. Certain formalities are required to be completed by the guest at the airport before and after being accepted by the airline for travel. To complete these formalities and the check-in process, guests are required to arrive at the airport sufficiently before the departure time of the flight.
General InformationInternational Passengers from Mumbai after Check-in, will undergo CISF Security Check and complete Immigration formalities. On completion of the departure formalities they can proceed to the Boarding Gate mentioned on the boarding card.
Domestic Passengers (All Flights except : AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965) at Mumbai after Check-in will go to Level 3 for CISF Security Check and then proceed to the Boarding Gate mentioned on the boarding card
Domestic Passenger (Travelling on flight AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965) at Mumbai after Check-in will proceed to Domestic Departure at level 4 for CISF Security check (East -end of the Airport)
Arrival Information
Baggage carousels are located in the Arrival Hall. Information monitors display flight number and the sector. In case of any assistance with the baggage, please contact the Baggage Services Desk located in the Arrivals.
Transit Information
Transit area is located at the Level 2 of the Terminal Building.
A full fledged Air India Transfer Desk operates from Level 2 on 24 x 7 basis to facilitate passengers transiting through Mumbai Airport.
Minimum Connecting Time
Air India flights at CSI Airport Terminal – T2
Domestic To Domestic1 Hour
Domestic To International1 Hour 30 Minutes
International To Domestic2 Hours
International To InternationalOnline Air India Hub & Spoke flight Connecting Time Is 1 Hour.
Airport Transfer
To CityPre-paid Taxi/Limo service available Or To the nearest railway head by taxi and from there by local train.
CautionLocal trains are crowded during peak hours.

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Neither Air India nor MIAL provide free inter-city transport.

Inter AirportInter Terminal Air-conditioned coach service operated by MIAL is available free of charge for passengers between CSI Terminals 1A, 1B, 2A and 2C.
Airport Information
For any assistance at Mumbai Airport please contact Air India
Domestic022 – 66855147
International022 – 66858097/ 66858098
For airport related information, please visit website     http://www.csia.in/passenger/Aviserv-Lounge.aspx
Airport Facilities
Baggage trolleysTrolleys are available both at the departure level and at arrivals free of cost
Baby StrollersStrollers are available free of cost on request near check-in counters (D,K)
Child Care RoomsLocated at Level 4 Check-in Area and Post immigration Core Duty Free Area. Also located at South West Pier Level 2
Currency ExchangeCentrum Money Changer located at Departure Level 4 and Arrival Level 1 and 2. Thomas Cook located at Arrival Level 1 and 2. Akbar Travels located at Departures Level 4 Check-in and Level 2
Banks and ATMsState Bank of India, Indusind Bank and Citibank at Departure Level 4, Arrival level 1 and 2. IDBI at Arrival Level 1
LoungesCIP Lounge located at Level 3 and 4 for premiere airline passengers. Loyalty Lounge at Level 4 for premiere airline passengers and paid access to this lounge is also available. Pranaam GVK Guest Services offering paid services
Internet BrowsingLocated at Level 3 and 4 for free internet browsing
Wi-FiFree wi-fi internet connectivity is available throughout all passenger waiting areas. Passengers have to provide their mobile nos as login ids to access secure high speed connection.
International Sim CardsMatrix and Uniconnect offer postpaid and prepaid international SIM cards located at Level 3 and Level 4
Baggage WrappingAvailable at Departure Check-in counter (C,F,J & M) on chargeable basis
Prayer/Meditation RoomsLocated at Departure Level 4- Pre immigration (Gate no 8) and Post immigration (Gate no 64 and 65)
Parking Facilities1500 car slots are available at International terminal on payment of parking charges. Specific pick up and drop off points are also assigned through out the terminal.
Niranta Airport Transit HotelLocated at Level 1 T2 and available at hourly rate with 24 hour check-in and check-out
Food and beveragesSeveral food outlets and retail outlets are there before and after the Security Hold Area.
Other FacilitiesPostal services, smoking area, drinking water fountains, toilets are available for the convenience of the passengers