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Airport Information
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Mumbai
Effective 1st October 2015, Air India commences Domestic Operations from Terminal 2 of the Mumbai International Airport.
Air India is the first Indian airline having both domestic and International from the same International Terminal 2.
Departure Information
| Airport Ticketing Office | |
| Air India Airport Ticketing Counter is located at Terminal 2, Departure Level 4 at Gate no 4 and 5 | |
| Check In Counters | |
| Air India Check-In counters are located at aisle E for Domestic Departures and F for International Departures. Separate Check-in Counters are available for First, Executive and Star Gold passengers. | |
| Check In Time | |
| Due to the distance within the Airport, to avoid inconvenience to the passengers it is recommended that the passengers report at the check-in counters well before the counter closure time advised below. Passengers are requested to complete all check-in formalities before the counter closure time. | |
| Check-in Time For Domestic flights (Except Flights: AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965) |
Check-in usually starts 2 hours before departure and the Check-in counters will be closed 45 minutes before departure time for all classes of guests. (Please check the exceptions) |
| Check-in Time For Domestic flights (For: AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965) |
Check-in usually starts 3 hours before departure and the Check-in counters will be closed 60 minutes before departure time for all classes. |
| Check-in Time For International flights | Check-in usually starts 3 hours prior to departure, and Check-in counters will be closed 60 minutes before departure time for all classes of guests. Certain formalities are required to be completed by the guest at the airport before and after being accepted by the airline for travel. To complete these formalities and the check-in process, guests are required to arrive at the airport sufficiently before the departure time of the flight. |
| General Information | International Passengers from Mumbai after Check-in, will undergo CISF Security Check and complete Immigration formalities. On completion of the departure formalities they can proceed to the Boarding Gate mentioned on the boarding card. Domestic Passengers (All Flights except : AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965) at Mumbai after Check-in will go to Level 3 for CISF Security Check and then proceed to the Boarding Gate mentioned on the boarding card Domestic Passenger (Travelling on flight AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965) at Mumbai after Check-in will proceed to Domestic Departure at level 4 for CISF Security check (East -end of the Airport) |
| Arrival Information | |
|---|---|
| Baggage carousels are located in the Arrival Hall. Information monitors display flight number and the sector. In case of any assistance with the baggage, please contact the Baggage Services Desk located in the Arrivals. | |
| Transit Information | |
| Transit area is located at the Level 2 of the Terminal Building. A full fledged Air India Transfer Desk operates from Level 2 on 24 x 7 basis to facilitate passengers transiting through Mumbai Airport. |
|
| Minimum Connecting Time | |
| Air India flights at CSI Airport Terminal – T2 | |
| Domestic To Domestic | 1 Hour |
| Domestic To International | 1 Hour 30 Minutes |
| International To Domestic | 2 Hours |
| International To International | Online Air India Hub & Spoke flight Connecting Time Is 1 Hour. |
| Airport Transfer | |
| To City | Pre-paid Taxi/Limo service available Or To the nearest railway head by taxi and from there by local train. |
| Caution | Local trains are crowded during peak hours.
Neither Air India nor MIAL provide free inter-city transport. |
| Inter Airport | Inter Terminal Air-conditioned coach service operated by MIAL is available free of charge for passengers between CSI Terminals 1A, 1B, 2A and 2C. |
| Airport Information | |
| For any assistance at Mumbai Airport please contact Air India | |
| Domestic | 022 – 66855147 |
| International | 022 – 66858097/ 66858098 |
| For airport related information, please visit website http://www.csia.in/passenger/Aviserv-Lounge.aspx | |
| Airport Facilities | |
| Baggage trolleys | Trolleys are available both at the departure level and at arrivals free of cost |
| Baby Strollers | Strollers are available free of cost on request near check-in counters (D,K) |
| Child Care Rooms | Located at Level 4 Check-in Area and Post immigration Core Duty Free Area. Also located at South West Pier Level 2 |
| Currency Exchange | Centrum Money Changer located at Departure Level 4 and Arrival Level 1 and 2. Thomas Cook located at Arrival Level 1 and 2. Akbar Travels located at Departures Level 4 Check-in and Level 2 |
| Banks and ATMs | State Bank of India, Indusind Bank and Citibank at Departure Level 4, Arrival level 1 and 2. IDBI at Arrival Level 1 |
| Lounges | CIP Lounge located at Level 3 and 4 for premiere airline passengers. Loyalty Lounge at Level 4 for premiere airline passengers and paid access to this lounge is also available. Pranaam GVK Guest Services offering paid services |
| Internet Browsing | Located at Level 3 and 4 for free internet browsing |
| Wi-Fi | Free wi-fi internet connectivity is available throughout all passenger waiting areas. Passengers have to provide their mobile nos as login ids to access secure high speed connection. |
| International Sim Cards | Matrix and Uniconnect offer postpaid and prepaid international SIM cards located at Level 3 and Level 4 |
| Baggage Wrapping | Available at Departure Check-in counter (C,F,J & M) on chargeable basis |
| Prayer/Meditation Rooms | Located at Departure Level 4- Pre immigration (Gate no 8) and Post immigration (Gate no 64 and 65) |
| Parking Facilities | 1500 car slots are available at International terminal on payment of parking charges. Specific pick up and drop off points are also assigned through out the terminal. |
| Niranta Airport Transit Hotel | Located at Level 1 T2 and available at hourly rate with 24 hour check-in and check-out |
| Food and beverages | Several food outlets and retail outlets are there before and after the Security Hold Area. |
| Other Facilities | Postal services, smoking area, drinking water fountains, toilets are available for the convenience of the passengers |