Looking For Product Support Engineer@ahmedabad
Ezdi Solutions India Llp
In our company we are looking for Product Support Engineer (US Shift). Product support engineer The Support Engineer must have MySQL/Linux experience The Support Engineer must have knowledge of Windows, Linux, MAC OS and general desktop support issues The Support Engineer must have basic knowledge of DNS, TCP/IP and other networking concepts The Support Engineer is responsible for providing high-quality technical support for the ezDI Products. The Support Engineer is responsible for performing technical application configuration and configure /run reports at user request. The Support Engineer is responsible for performing application maintenance activities Work with Business Analyst to understand the customers product-specific requirements and configuration. Interact with Business Analysts during the software build or configuration and testing process. Interface with Business Analyst to assist in resolving support calls escalated by the Service Desk. The Support Engineer should have ability to capture the user environment during troubleshooting, turn on features by software configuration, and work towards speedy and accurate resolutions for client issues Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors. Demonstrate strong empathy for customer concerns Troubleshoot and reproduce problems and define workarounds Deliver software patches and upgrades to resolve issues Ability to handle multiple client calls and emails, escalating when needed. Accepts all other additional assignment found necessary by the Director for the smooth functioning of the operations. Strong communications skills are required. Should have good knowledge of Client Interaction. About Company: ABOUT ezDI ezDI, was founded in 2009 with a mission to empower people to deliver innovative solutions that enhance human life. We focus on developing products that our customers love, products that inspire and provide real and visible value. We empower healthcare professionals across the globe with the ability to organise. Find us at – www.ezDI.com LinkedIn – https://www.linkedin.com/ezDI Facebook – https://www.facebook.com/ezDIIndia/ If you are interested then please send your updated cv. Hetal Leuva Human Resource ezDI, LLP 079-40035775 email@example.com
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