Technical Help Desk Coordinator (thdk)& Service Desk Engineer
Vayam Info Solution Private Limited
Technical Help Desk Coordinator (THDK/Service Desk)We have urgent opening for Technical Help Desk Coordinator (THDK/Service Desk) for the client site of Wipro for PwC at Gurgaon Location.We are the Channel Partner of WIPRO.We have a urgent requirement for Technical Help Desk Coordinator (THDK/Service Desk)for WIPRO”s Client for Gurgaon Location.Please send updated resume to firstname.lastname@example.orgExperience :- 0.6-1.5 years above Interview Location- Gurgaon.Salary- 15078/- CTC, 11788/- Take Home SalaryJob Location:- PwC GurgaonEligiblity Criteria :-* Graduate from any stream with Regular only (correspondence/distance/open cannot be considered) * Only 3 years polytechnic diploma also can apply* Minimum 50% marks should be in 10th, 12th and Graduation/diploma regular. Role & Responsibility*Addressing the User telephone calls and logging ticket by using BMC Remedy tool.*Checking the Support Mail ID for any service request mail and log tickets accordingly.*Assigning appropriate severity, category and prioritize the calls based on criticality and business impact.*Allocating tickets to the respective domain engineers.*Tracking and Following up the tickets logged till resolution.*Escalating as per SLA norms.*Ensuring that the SLA requirements are met in terms of response and resolution time for all the tickets.*Prepare daily bases Shift Incident Analysis report, Shift Client Hold Report, Shift Handover and Daily Call Report.*Ticketing tools*BMC Remedy Tools, Ticketing tools, SLA.*Outlook Configuration.Interested candidates send updated resume and fill below details:- % in Graduation- Year of passing- % in 12th- Year of passing- % in 10th- Year of passing- Please Ignore this mail if not relevant to your profile.Please forward this mail to your friends if they are apt for the profile.Thanks & RegardsKamla BhandariHR ExecutiveVayam Info Solutions email@example.com
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