Hiring For Help Desk Analyst – Rotational Shift – International Voice – Transport Cab Facility – Sodexos – 5 Days A Week Work -attractive Incentives
Technical Support / Help Desk Analyst / International Voice / It Support Engineer / Desktop Support
Impec Consulting Solutions
Hyderabad / Secunderabad
International Voice Process (Technical Support)
*Excellent verbal and written communication skills in English.
*Flexibility working in night & rotational shifts.
*Fresher's & Experienced.
Laptop's , Iphone / Ipads mobility issues, Printer, Scanner, LAN, WAN, Outlook issues, Wifi connectivity issues, Router's issues, VPN, DNS, Internet applications, Internet Concepts, Knowledge of IP, Basic troubleshooting Skills, Blue screen & Black screen Error.
â€¢Provide comprehensive support services to support center customers
â€¢Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.
â€¢Take all steps to issues reported to them and resolve or escalate to the appropriate contact.
â€¢Use all available Knowledge Management Tools during the call
â€¢Take all necessary steps to ensure customer satisfaction at the end of the call
For Fresher: Home Pick & Drop Transport, Annual Bonus 0 to 15% of the CTC
2, 70,000/- for first six months
3, 00,000/- after six months (Based on performance)
3, 50,000/- after the next six months (Based on performance)
For Experienced applicants: Home Pick & Drop Transport, Annual Bonus 0 to 15% of the CTC
3, 00,000/- for first six months
3, 50,000/- after six months (Based on performance)
Rounds of interview:-
2. Process Round
3. Operations Round
4. Versant/ Communication Round
*Candidates are requested to bring-2 copies of resume
*A valid photo identity card
*Printout of this email for security reasons.
We are looking for Fresher for this job.
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How to Apply For Technical Support / Help Desk Analyst / International Voice / It Support Engineer / Desktop Support Job
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