• Candidate should be Graduate have good typing speed.
• He / she shouuld be quick & Accurate Resolution of customers query as per business guidelines
• Meeting the performance stacks thereby achieving business goals
• Minimizing customer escalations by first attempt resolution within the TAT
• Knowing our products inside and out to effectively answer questions posed by customers
• Ensuring optimum output by attending product & service training sessions
Role: Associate/Senior Associate -(Technical)
Industry Type: IT-Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Experience: 0 – 5 years
Location: Delhi NCR, Ghaziabad, Noida
Interested candidates can call for Telephonic Interview
* Candidate with basic knowledge on Service Desk with written and oral communication skills.
* Fluent in English verbal and Nonverbal.
* Excellent telephone skills.
Tech Mahindra Ltd
Recruiter Name: Akanksha
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