Tech Mahindra Walkin – International Non Voice Process

Job Description:
• Candidate has to manage the day to-day planning, for handling queries of customers over email and chat.
• Candidate has to monitor, coaching and feedback, responsibility for delivery of the defined customer experience
• Motivation, leadership for a team and developing future leaders
• Excellent logical reasoning
• Flexible to work in 24*7 environments, comfortable to work in night shifts.

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Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 3 years
Location: Sholinganallur, Chennai

Interested Candidates can contact before 6:00 pm from Mon-Fri.
Samuel – 9444730317

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Candidate Profile:
* Candidate with Good communication skills, both spoken and written & good presentation skills
* Good organizational and time-management skills to achieve best results in terms of work-management
* Good interpersonal skills & people management skills, including the ability to deal with people from a wide range of backgrounds. To maintain a high level of professionalism as the role requires dealing with various levels across the organization
* Good analytical (data management, process flows, follow up procedures applied etc) and technical skills (MS Office)

Company Profile:
Tech Mahindra is an indian multinational provider of information technology,networking technology solutions and business support services to the telecommunication industry.

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