• Candidate has to manage the day to-day planning, for handling queries of customers over email and chat.
• Candidate has to monitor, coaching and feedback, responsibility for delivery of the defined customer experience
• Motivation, leadership for a team and developing future leaders
• Excellent logical reasoning
• Flexible to work in 24*7 environments, comfortable to work in night shifts.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 3 years
Location: Sholinganallur, Chennai
Interested Candidates can contact before 6:00 pm from Mon-Fri.
Samuel – 9444730317
* Candidate with Good communication skills, both spoken and written & good presentation skills
* Good organizational and time-management skills to achieve best results in terms of work-management
* Good interpersonal skills & people management skills, including the ability to deal with people from a wide range of backgrounds. To maintain a high level of professionalism as the role requires dealing with various levels across the organization
* Good analytical (data management, process flows, follow up procedures applied etc) and technical skills (MS Office)
Tech Mahindra is an indian multinational provider of information technology,networking technology solutions and business support services to the telecommunication industry.
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