Css Corp Private Limited
Css Corp Private Limited is looking for customer support any graduate freshers and want Bachelors/ Degree candidates.
Company Name : Css Corp Private Limited
Post Name : Customer Support Any Graduate Freshers
Location : Chennai
Education : Any Graduate / Post Graduate
Experience : Freshers
[wp_ad_camp_1]
Candidate Requirement for Css Corp Private Limited Jobs 2020 : Customer Support Any Graduate Freshers
Designation: Customer SupportExperience: Freshers (any Graduate)Location: Chennai, IndiaDesired Profile * Excellent Communication For Voice, Email, Chat Support * Should Be Able To Communicate Effectively * Should Possess Good Telephone
Job Details for Css Corp Private Limited Jobs 2020 : Customer Support Any Graduate Freshers
Designation: Customer Support
Experience: Freshers (Any Graduate)
Location: Chennai, India
Desired Profile
- Excellent Communication for voice, email, chat support
- Should be able to communicate effectively
- Should possess good telephone and email etiquette
- Must be a graduate
- Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)
- Must have good customer handling skills with the ability to learn networking concepts
Role
- The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve the creation of licenses and support accounts for clients worldwide.
- The team will also ensure customer satisfaction/experience is and stays a priority. Manage high visibility exceptions and can work with cross-functional teams to provide the best solutions
Responsibilities
- Creation of Worldwide Return Materials Authorization
- Ensuring all Premium Service orders are completed in a timely manner
- Working and managing 3 Party Vendors around shipments, deliveries, and returns
- Resolve any RMA issues from the customer or Level 1,2 & 3 Technical Centers
- Provide tracking and Status updates on all 4-hour calls submitted to the Technical Centers
- Updating the Siebel Database to document customer cases
- Notification to customers product shipments
- Escalating RMAs for additional support in a timely manner
- Manage caseloads in a timely manner to closure[wp_ad_camp_1]Click Here to Apply for Css Corp Private Limited Jobs 2020 : Customer Support Any Graduate Freshers