IBM Jobs 2020 : Analyst / Associate

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IBM is looking for analyst / associate and want Any Graduate candidates.

Company Name : IBM

bank market india

Post Name : Analyst / Associate

Location : Bangalore

Education : Any Graduate

Experience : Freshers

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Candidate Requirement for IBM Jobs 2020 : Analyst / Associate

Any Graduate

Job Details for IBM Jobs 2020 : Analyst / Associate

 

Job Description:
As Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Join us and Do your Best Work Ever.

What will you do..
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Provide remote infrastructure support delivery and performing problem cause analysis
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipate customer needs and effectively addressing concerns related to their issue or resolution
Provide direct technical assistance to customers via phone, email, and chat.

The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customer.

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How To Apply for IBM Jobs 2020 : Analyst / Associate

Candidate Should Be Direct Apply Also

Know About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition.

Click Here to Apply for IBM Jobs 2020 : Analyst / Associate

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