IBM Jobs 2020 : Fresher Technical Support Associate

Advertising
Make New Frinds
  • Full Time
  • All India
  • Applications have closed

IBM

Join our Whatsapp

IBM is looking for fresher technical support associate and want Any Graduate candidates.

Company Name : IBM

bank market india

Post Name : Fresher Technical Support Associate

Location : Across India

Education : Any Graduate

Experience : Freshers

Advertising

Candidate Requirement for IBM Jobs 2020 : Fresher Technical Support Associate

Any Degree

Job Details for IBM Jobs 2020 : Fresher Technical Support Associate

 

Job Profile: Technical Support Associate

Degree Needed: Any Degree

Exp Needed: 0 – 2 years

Work Location: Across India

Who you are: As Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Join us and Do your Best Work Ever.

What will you do..

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.

You will come with…

  • The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customer.

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses to grow your expertise.
  • You’ll learn directly from expert developers in the field; our team leads love to mentor.
  • You have the opportunity to work in many different areas to determine what really excites you.

Required Technical and Professional Expertise

  • Minimum 0 to 2 years of experience in Technical Support role
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Technical and Professional Experience

  • Awareness of basic networking concepts and technologies.
  • Identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Questioning/probing skills, as relevant to the issue and level of the caller
  • See opportunity and implement process improvements
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in rotation shifts.
Advertising

How To Apply for IBM Jobs 2020 : Fresher Technical Support Associate

Candidate Should Be Direct Apply Also

Know About IBM

International Business Machines Corporation is an American multinational technology company headquartered in Armonk, New York, with operations in over 170 countries.

Click Here to Apply for IBM Jobs 2020 : Fresher Technical Support Associate

Related Jobs
  • Punjab National Bank
    Full Time
    Delhi

    About Punjab National BankPunjab under the British especially after annexation in 1849 witnessed a period of rapid development giving rise to a new educated class fired with a desire for freedom from the yoke of slavery. Amongst the cheri
  • Tata Technologies
    Full Time
    Pune

    Tata Technologies is looking for support engineer and want B.E. / B.Tech , MCA , M.E. / M.Tech candidates.Company Name : Tata TechnologiesPost Name : Support EngineerLocation : PuneEducation : B.E. / B.Tech , MCA , M.E. / M.Tech
  • PPSC
    Full Time
    Chandigarh

    PPSC is looking for civil services combined competitive examination and want Any Graduate candidates.Company Name : PPSCPost Name : Civil Services Combined Competitive ExaminationLocation : ChandigarhEducation : Any GraduateEx
  • Newgen Software
    Full Time
    Mumbai

    Newgen Software is looking for freshers software engineer and want B.E. / B.Tech , M.E. / M.Tech candidates.Company Name : Newgen SoftwarePost Name : Freshers Software EngineerLocation : MumbaiEducation : B.E. / B.Tech , M.E. / M.
  • Reliance
    Full Time
    Hisar

    Reliance is looking for jc enterprise and want B.E. / B.Tech candidates.Company Name : ReliancePost Name : JC EnterpriseLocation : HisarEducation : B.E. / B.TechExperience : FreshersCandidate Requirement for Reliance J
  • Yazaki Corporation
    Full Time
    Bangalore

    Yazaki Corporation is looking for graduate engineer trainee and want B.E. / B.Tech candidates.tionPost Name : Graduate Engineer TraineeLocation : BangaloreEducation : B.E. / B.TechExperience : FreshersCandidate Requirement for
  • Infosys
    Full Time
    Bangalore

    Infosys is looking for java developer and want B.E. / B.Tech , MCA , M.E. / M.Tech candidates.Company Name : InfosysPost Name : Java DeveloperLocation : BangaloreEducation : B.E. / B.Tech , MCA , M.E. / M.TechExperience : Fres
  • Jpsc Jharkhand Psc
    Full Time
    Ranchi

    Jpsc Jharkhand Psc is looking for controller of examinations and want Any Graduate candidates.Company Name : Jpsc Jharkhand PscPost Name : Controller Of ExaminationsLocation : RanchiEducation : Any GraduateExperience : Fresher
  • Esko
    Full Time
    Bangalore, Karnataka

    Main responsibilities and key activities:Break down high-level objectives into specific software development tasks and follow through on their execution Help with gathering requirements, writing functional specification, and creating and rev

Reply to this job