Reliance Jio Infocomm Limited Jobs 2020 : Engineer Voice Video Service

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  • Full Time
  • Mumbai

Reliance Jio Infocomm Limited

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Reliance Jio Infocomm Limited is looking for engineer voice video service and want Bachelors/ Degree candidates.

Company Name : Reliance Jio Infocomm Limited

bank market india

Post Name : Engineer Voice Video Service

Location : Mumbai

Education : Any Graduate / Post Graduate

Experience : Freshers

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Candidate Requirement for Reliance Jio Infocomm Limited Jobs 2020 : Engineer Voice Video Service

Job Description : * Job Responsibilities : “# Lead Voice Calling Service Related Functions Of Sec During A Shift# Be Responsible For The Delivery Of Service Quality And Customer Experience For Ims Based Voice Calling Services Through

Job Details for Reliance Jio Infocomm Limited Jobs 2020 : Engineer Voice Video Service

Job Description :

  • Job Responsibilities :

    “# Lead Voice Calling Service related functions of SEC during a
    shift# Be responsible for the delivery of service quality and
    customer experience for IMS based Voice Calling Services through
    LTE, FTTX and Wifi Networks # Provide suggestions for corrective
    actions for any performance degradation in the Voice Services#
    Analyse degradation in service dials and generate work
    instructions to the respective teams in NOC and Performance
    Optimization and follow up for closure # Support Service Manager
    in operational readiness of the operations organization for the
    launch of new services # Support Service Manager in providing
    improvement recommendation on the service model to NP&E &
    Product/Marketing teams# Support Service Desk in resolving any
    issue escalated by Customer Care team# Support NOC teams in
    Problem Management with respect to IMS based Voice Calling
    Services# Interact with Customer Care for any notification to a
    group of customers related to IMS based Voice calling Services
    through Service Desk”

  • Skills & Competencies :

    Knowledge of technical support activities.To delegate the tasks
    efficiently # To delegate the tasks efficiently within the team
    so as to meet SLAs well within the time limits. # Participation
    in internal technical discussions in view to improve overall
    performance # To delegate the tasks efficiently within the team
    performance

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