Reliance Jio Infocomm Limited Jobs 2020 : Manager Voice Service Specialist

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  • Full Time
  • Mumbai

Reliance Jio Infocomm Limited

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Reliance Jio Infocomm Limited is looking for manager voice service specialist and want candidates.

Company Name : Reliance Jio Infocomm Limited

bank market india

Post Name : Manager Voice Service Specialist

Location : Mumbai

Education : Any Graduate / Post Graduate

Experience : Freshers

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Candidate Requirement for Reliance Jio Infocomm Limited Jobs 2020 : Manager Voice Service Specialist

Job Description : * Job Responsibilities : # Lead Voice Calling Service Related Functions Of Sec During A Shift# Be Responsible For The Delivery Of Service Quality And Customer Experience For Ims Based Voice Calling Services Through

Job Details for Reliance Jio Infocomm Limited Jobs 2020 : Manager Voice Service Specialist

Job Description :

  • Job Responsibilities :

    # Lead Voice Calling Service related functions of SEC during a
    shift# Be responsible for the delivery of service quality and
    customer experience for IMS based Voice Calling Services through
    LTE, FTTX and Wifi Networks # Provide suggestions for corrective
    actions for any performance degradation in the Voice Services#
    Analyse degradation in service dials and generate work
    instructions to the respective teams in NOC and Performance
    Optimization and follow up for closure # Support Service Manager
    in operational readiness of the operations organization for the
    launch of new services # Support Service Manager in providing
    improvement recommendation on the service model to NP&E &
    Product/Marketing teams# Support Service Desk in resolving any
    issue escalated by Customer Care team# Support NOC teams in
    Problem Management with respect to IMS based Voice Calling
    Services# Interact with Customer Care for any notification to a
    group of customers related to IMS based Voice calling Services
    through Service Desk

  • Skills & Competencies :

    Knowledge of core and service platforms availability as per the
    agreed SLA. Ensure the usage of all processes and tools as per
    guidelines. Knowledge of core and service platforms availability
    as per the agreed SLA. Ensure the usage of all processes and
    tools as per guidelines. Knowledge of core and service platforms
    availability as per the agreed SLA. Ensure the usage of all
    processes and tools as per guidelines.

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