Reliance Jio Infocomm Limited Jobs 2021 : Team Leader Voice Rcc

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  • Full Time
  • Asansol

Reliance Jio Infocomm Limited

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Reliance Jio Infocomm Limited is looking for team leader voice rcc and want Bachelors/ Degree candidates.

Company Name : Reliance Jio Infocomm Limited

bank market india

Post Name : Team Leader Voice Rcc

Location : Asansol

Education : Bachelors/ Degree

Experience : Freshers

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Candidate Requirement for Reliance Jio Infocomm Limited Jobs 2020 : Team Leader Voice Rcc

Job Description : * Job Responsibilities : 1. Ensure Smooth And Efficient Day To Day Operations Within The Team 2. Drive Performance Effectiveness And Customer Experience 3. Coach Assigned Advisors On Observed Areas Of Improvement

Job Details for Reliance Jio Infocomm Limited Jobs 2020 : Team Leader Voice Rcc

Job Description :

  • Job Responsibilities :

    1. Ensure smooth and efficient day to day operations within the team
    2. Drive performance effectiveness and customer experience
    3. Coach assigned Advisors on observed areas of improvement
    4. Conduct analysis and drive initiatives to improve efficiency
    5. Manage all customer interactions as rostered within parameters
    6. Boost employee morale and monitor absenteeism and attrition
    7. Abide by company policies and core values
    8. Adhere to rostered timing, scheduled shifts and activates
    9. Ensure individuals and team meet the defined performance metrics
    10. Follow all contact center policies, procedures, code of conduct and
    legislative requirements.

  • Skills & Competencies :

    1. Planning and organizing skills
    2. Problem solving skills
    3. Team management skills
    4. Customer handling skills
    5. Technical expertise
    6. Ownership mindset
    7. Speak local language

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Click Here to Apply for Reliance Jio Infocomm Limited Jobs 2020 : Team Leader Voice Rcc

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