Reliance Jio Infocomm Limited
Reliance Jio Infocomm Limited is looking for team leader voice rcc and want Bachelors/ Degree candidates.
Company Name : Reliance Jio Infocomm Limited
Post Name : Team Leader Voice Rcc
Location : Asansol
Education : Bachelors/ Degree
Experience : Freshers
Candidate Requirement for Reliance Jio Infocomm Limited Jobs 2020 : Team Leader Voice Rcc
Job Description : * Job Responsibilities : 1. Ensure Smooth And Efficient Day To Day Operations Within The Team 2. Drive Performance Effectiveness And Customer Experience 3. Coach Assigned Advisors On Observed Areas Of Improvement
Job Details for Reliance Jio Infocomm Limited Jobs 2020 : Team Leader Voice Rcc
Job Description :
- Job Responsibilities :
1. Ensure smooth and efficient day to day operations within the team
2. Drive performance effectiveness and customer experience
3. Coach assigned Advisors on observed areas of improvement
4. Conduct analysis and drive initiatives to improve efficiency
5. Manage all customer interactions as rostered within parameters
6. Boost employee morale and monitor absenteeism and attrition
7. Abide by company policies and core values
8. Adhere to rostered timing, scheduled shifts and activates
9. Ensure individuals and team meet the defined performance metrics
10. Follow all contact center policies, procedures, code of conduct and
legislative requirements. - Skills & Competencies :
1. Planning and organizing skills
2. Problem solving skills
3. Team management skills
4. Customer handling skills
5. Technical expertise
6. Ownership mindset
7. Speak local language
Click Here to Apply for Reliance Jio Infocomm Limited Jobs 2020 : Team Leader Voice Rcc