Yes Bank Jobs 2020 : Relationship Partner Branch

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Yes Bank is looking for relationship partner branch and want Bachelors/ Degree candidates.

Company Name : Yes Bank

bank market india

Post Name : Relationship Partner Branch

Location : Vadodara

Education : Any Graduate / Post Graduate

Experience : Freshers

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Candidate Requirement for Yes Bank Jobs 2020 : Relationship Partner Branch

Job Description :account Opening & Maintenance:a) Run The Processes For Account Opening, Account Maintenance & Accountclosure Related Formalities As Per Ybl Process.b) Handle Customers Enquiries And Instructions, Whilst Ensuring That Thebanks

Job Details for Yes Bank Jobs 2020 : Relationship Partner Branch

Job Description :
Account Opening & Maintenance:
a) Run the processes for account opening, account maintenance & account
closure related formalities as per YBL process.
b) Handle customers enquiries and instructions, whilst ensuring that the
Banks delivery standards are met in achieving total customer satisfaction.
e.g. timely checking of account opening documentation, opening of
accounts etc.
c) Ensure adherence to process & documentation standards (e.g.,
forms/checklists, welcome calling, approvals, etc.)
d) Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc.
where required.
e) Maintain strict vigilance on the quality of forms and documentation
provided.
f) Ensure timely follow up with Sales RMs of all BUs for resolution of any
outstanding deferrals.
Transactions Related:
a) Ensure proper scrutiny of all transactional documents submitted by the
customer vis–vis branch checklist to ensure all that all necessary
documents are submitted by the customer.
b) Address all transaction related enquiries i.e. pre, during & post transaction
processing & escalations.
c) Ensure strong monitoring of all transactions.
3. Service & Quality:
a) Ensure that all people, process, data & systems in the branch are well
attuned to deliver consistent & superior levels of service to all customers.
b) Ensure that adequate records & data pertaining to customer queries and
complaints are maintained for achieving greater process efficiency.
c) Ensure daily / weekly monitoring & analyses of various data points &
reports that have bearing on Customer Service & process adherence.
d) Coordinate with relationship managers and meet / interact with key
clients on a periodic basis to stock take on service levels and customer
satisfaction.
e) Ensuring collection of CSS forms on periodic basis and sent to NOC.
f) Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed
set quality parameters conforming to the standards.
Audit & Compliance:
a) Responsible to follow all process, policies as per guidelines & audit rating
of the branch.
b) Ensure comprehensive compliance with all internal, regulatory and
statutory requirements as relevant for various product and services from a
branch perspective;
c) Attend to any audit findings and resolve them immediately as applicable
5. Others:
a) Maintain highest levels of discipline (punctuality, attendance, grooming
standards etc) in the office
b) Ensure timely escalation of issues that is impacting business and possible
solutions to address the concerns
c) Manage Local Vendors /agency relationships to ensure smooth execution
of transaction.
d) Responsible for Branch upkeep & maintenance and control over the cost.
e) Must be thorough with banking processes, regulations & guidelines across
retail products.
f) Comply with bank policies and procedures to ensure safety and security of
bank’s and customer’s assets
Graduation (Post Graduate preferred)
_ AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be
an added advantage. Qualifications :
Account Opening & Maintenance:
a) Run the processes for account opening, account maintenance & account
closure related formalities as per YBL process.
b) Handle customers enquiries and instructions, whilst ensuring that the
Banks delivery standards are met in achieving total customer satisfaction.
e.g. timely checking of account opening documentation, opening of
accounts etc.
c) Ensure adherence to process & documentation standards (e.g.,
forms/checklists, welcome calling, approvals, etc.)
d) Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc.
where required.
e) Maintain strict vigilance on the quality of forms and documentation
provided.
f) Ensure timely follow up with Sales RMs of all BUs for resolution of any
outstanding deferrals.
Transactions Related:
a) Ensure proper scrutiny of all transactional documents submitted by the
customer vis–vis branch checklist to ensure all that all necessary
documents are submitted by the customer.
b) Address all transaction related enquiries i.e. pre, during & post transaction
processing & escalations.
c) Ensure strong monitoring of all transactions.
3. Service & Quality:
a) Ensure that all people, process, data & systems in the branch are well
attuned to deliver consistent & superior levels of service to all customers.
b) Ensure that adequate records & data pertaining to customer queries and
complaints are maintained for achieving greater process efficiency.
c) Ensure daily / weekly monitoring & analyses of various data points &
reports that have bearing on Customer Service & process adherence.
d) Coordinate with relationship managers and meet / interact with key
clients on a periodic basis to stock take on service levels and customer
satisfaction.
e) Ensuring collection of CSS forms on periodic basis and sent to NOC.
f) Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed
set quality parameters conforming to the standards.
Audit & Compliance:
a) Responsible to follow all process, policies as per guidelines & audit rating
of the branch.
b) Ensure comprehensive compliance with all internal, regulatory and
statutory requirements as relevant for various product and services from a
branch perspective;
c) Attend to any audit findings and resolve them immediately as applicable
5. Others:
a) Maintain highest levels of discipline (punctuality, attendance, grooming
standards etc) in the office
b) Ensure timely escalation of issues that is impacting business and possible
solutions to address the concerns
c) Manage Local Vendors /agency relationships to ensure smooth execution
of transaction.
d) Responsible for Branch upkeep & maintenance and control over the cost.
e) Must be thorough with banking processes, regulations & guidelines across
retail products.
f) Comply with bank policies and procedures to ensure safety and security of
bank’s and customer’s assets
Graduation (Post Graduate preferred)
_ AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be
an added advantage.

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