ZYCUS is looking for off campus drive 2020 and want B.E. / B.Tech , M.E. / M.Tech candidates.
Company Name : ZYCUS
Post Name : Off Campus Drive 2020
Location : Mumbai
Education : B.E. / B.Tech , M.E. / M.Tech
Experience : Freshers
Candidate Requirement for ZYCUS Jobs 2020 : Off Campus Drive 2020
Job Details for ZYCUS Jobs 2020 : Off Campus Drive 2020
Experience: 0 – 2 years
SHIFT: US Shifts, Rotational, including Night Shift
Travel – No
Education Qualification: B.E Graduate(any stream)
Job Description: Zycus is looking for professionals with 0-2 years experience in the Customer Service domain for the role of Product Technical Analyst (Trainee Product Analyst in case of freshers).
Role and Responsibilities:
- Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
- Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
- Strong written and verbal communication skills.
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Collaboration with various internal and external stakeholders
- Ability to learn, execute and excel. Multitask and work with priorities
- Should have knowledge of configurations Procurement Tool & aware of SDLC (Added advantage)
- Understanding of Incident Management Tool & aware of basic ITIL concepts (Added advantage)
How To Apply for ZYCUS Jobs 2020 : Off Campus Drive 2020
Candidate Should Be Direct Apply Also
Know About ZYCUS
Our spirit of innovation and passion to help organizations create greater business impact is reflected among the hundreds of procurement solution deployments that we have undertaken over the years.